MEPCO Helpline Numbers to Register your Complaint 2023

MEPCO Helpline

Multan Electric Power Company has developed the best MEPCO Helpline System 2023 to deal with complaints and prioritize customer care. All you need to do is contact the Customer Care representative of MEPCO available 24/7 to discuss and resolve your electricity-related problems.

The MEPCO Multan helpline staff will help resolve the issue or provide you with relevant guidance as soon as possible. Check out the below information to find the more feasible options to contact the MEPCO for quick problem resolving!

Check MEPCO Web Bill Online

MEPCO Helpline Contact Numbers

The electricity consumers can contact at below-mentioned office phone numbers to complain about the problems such as excessive load shedding, incorrect billing, inappropriate electricity supply, and transmission:

  • 061-9210334
  • 061-9210389
  • 061-6784815

To submit your complaint or ask for the reason for unscheduled load shedding, MEPCO consumers can also contact the Regional Complaint Cell of MEPCO HeadQuarter at the following helpline numbers:

  • 061-9220217
  • 061-9220313
  • 061-9220314
  • 061-9220169

MEPCO Helpline and Customer Complaint Management System

MEPCO provides the best customer services to electricity consumers in the 13 southern regions of Punjab. Multan energy consumers may email the official MEPCO website at [email protected] to discuss their energy issues.

However, in case of delayed MEPCO response or unsolved electricity issues, you can also submit your complaint in the written PITC Portal. The Punjab Information Technology Company is concerned about your electrical energy problems and will resolve them as early as possible.

For lodging your complaints at PITC, you can contact by:

  • Direct call at 118
  • Sending a message at 8118
  • Email at [email protected]
  • Still, do you need help finding a solution? Send an Email to the Head of Quality Assurance, PITC, at [email protected]

Billing complaints are filed at the Sub-Divisional Office of MEPCO, where accusers are issued dates for rectification in compliance with the procedure and time frame.  MEPCO Helpline and Complaint Cell monitor these concerns and check whether the complaint has been resolved.

However, the electricity users can also calculate their bills online before submitting a complaint for billing error. For this, they just need to put the total consumed units in an online bill calculator and it will calculate the total bill amount within seconds.

Online MEPCO Complaint Form

To register your accusation online, visit MEPCO Multan’s official website and go to the MEPCO online complaint application form. Through this form, you can convey any issue related to power supply, transmission, load shedding, billing issues, or new meter connection installation. Also, the customer care center at the MEPCO complaint cell will try to get back to you as soon as possible to solve the errors within the prescribed time limit efficiently.

Telephone Directory MEPCO

In case of an emergency, complaints, or suggestions, as well as if your problem is not getting resolved for many days, you may also contact the following MEPCO staff telephone directory:

MEPCO Staff DesignationOffice Phone Number-ExtensionMobile Number
MEPCO Chief Executive Officer (CEO)061-92202220345-4401111
Personal Assistant (PA) to CEO061-9220222-20020333-6142149
P.A/C.O061-9220205- 20050300-9632289
Staff Officer061-9220205-20050300-8730910

MEPCO Customer Service Centers Punjab, Pakistan

Multan Electric Power Company has launched its customer care centers in different regions. Now, you can call the MEPCO helpline numbers or directly visit your nearest customer service center to register your complaints and track their status.

Here, we have provided a list of helpline numbers of Relevant Operation Circles of MEPCO:

MEPCO CirclesHelpline Numbers
Dera Ghazi Khan064-9260389
Muzaffar Garh066-9200091
Rahim Yar Khan068-9230418

MEPCO Helpline for Electricity Theft Complaints

Electricity theft is a big crime that overburdened a Power Distribution Company by losing its ability to meet the region’s requirements. Therefore, being responsible citizens of Pakistan, we must report the suspicious activity of electricity theft in your nearby regions.

Multan Electric Power Supply Company ensures electricity theft control due to its strict law and the best Central Complaint Management System (CCMS). So, if you find any such power-stealing activity in your surroundings, contact MEPCO helpline no. by following the below procedure:

  • Call the Toll-free MEPCO complaint number at 0800-84338
  • Listen to the customer representative carefully and follow his guideline
  • Record your message with the complete detail of the theft location, meter number, and personal identity.
  • Disconnect your call after describing the full information, and all is done. Your message is received at the MEPCO office for further investigation.

MEPCO Helpline Multan Services

The electric power consumers can contact the MEPCO Multan complaint numbers and email address to know about the following issues:

  • Load shedding schedule
  • Management Information System or MEPCO MIS
  • Meter Connection Tracking
  • Policy Documents
  • User Manual
  • Faulty WAPDA wiring
  • MEPCO complaint tracking
  • Information regarding sudden emergency training

Bottom Line

MEPCO helpline and management system efficiently handle all customer complaints. You may always get quick assistance from its customer service department to discuss or file a complaint anytime. You can also contact us for your queries if you don’t intend to contact the official MEPCO or WAPDA websites.

Frequently Asked Questions

To submit your query or electricity-related complaint through courier with your registered email at the following address:


Office of DG WAPDA

B-51 WAPDA House, Lahore

The WAPDA power consumers may also contact 042-992021144 and 042-99202211-3178. You may also send an email to [email protected]

To file a complaint at WAPDA, you must associate your CNIC copy, phone number, postal address, and email ID. Moreover, mention the subject of the complaint while writing your application.

Visit the official MEPCO website> Select Customer Care> Put your registered ID and password> Click on bill correction> Add the exact meter reading of the current month> You are in a queue in the bill correction applications.